Netflix - Los Angeles, California

Alucard Taylor

I have cancelled my services again protesting another “big cable” regularly scheduled price hike. At first price hikes were rare and infrequent and existing subscribers always got a grandfather period where you can enjoy your rate for a period of time. Then they became yearly and at this point, the costs outweigh the benefits. I am also very concerned about your acquisition of sporting rights. Sports programming has some of the highest carriage fees and I really hope you consider releasing service tiers like cable TV packages. If a consumer wants sports, charge more for a separate package instead of an enforced bundle. Give consumers more choice and give long time loyal customers who have signed up from the beginning some loyalty and recognition. You know how to do it, give us more compelling reasons to keep your service.

Jonathan Cabeza

I would give zero stars if I could. After almost 14 years as a customer across 2 different accounts, I decided to mostly cancel my subscription. I have two households and travel for work. One of my household has my elderly parents who struggle with technology. I decided to teach them how to use Netflix and they liked it. I upgraded the plan for 4 people for one family for just 3 people; we also liked the UHD streaming quality of the premium subscription. Recently, I had the basic included in my wireless plan but I would still pay $17/month so that I could stream while in my two homes. Suddenly, Netflix thought it was a good idea to start asking people to sign up for more accounts. They literally told me that I needed to sign up for 2 accounts, which serves 8 people to allow 3 people to stream. They also made me feel like a criminal for continuously making me update my household like I was doing something illegal. Called customer support and they said that was their new policy. So, I revert to basic, which is included in my wireless plan and allow my parents to stream it. However, Netflix will not be receiving the extra $17/month they were receiving before. Peacock, Prime, Max, Disney+, Hulu and AppleTV are plenty and treat me fairly as their customer. Bye Netflix!

Clint Wilson

You say a pile of money a year for netflix and only allow you to download less than 30 episodes a show. So people like me that don't have internet gets screwed out of watching a tv shows to the fullest. I will be deleting my account and I will never use it again. You netflix are the most pathetic steaming app out there.

Summer Lewis

I got the plan that included my nexflix with my account and now I’m signed out on my tv and phone and can’t get back in because I can’t get ahold of someone to figure out my situation. The whole going threw the app and then just typing what your problem is and then just giving you a bunch of articles like how does that solve my problem none of these are what’s going on. Please solve this so us customers can fix our accounts and still use your platform.

Christian Waters

When cobra kai come to Netflix I was looking forward to binge watching every episode of it i was even fine with the cliff hangers but now I'm not because the last episode of season 6 ended on a cliff hanger so there should be a 7th season and more after that enough with the cliff hangers

Kim V.

Netflix was all the rage when it came out. It was founded in 1997 but it's subscription streaming service came out in 2007. Before this, I was using the RedBox; I would have to go to a location and pick a DVD via a vending machine. Before that, it was Blockbuster, a brick and mortar video renting store. Wow, the times have changed, and for the better. I prefer being able to pick a variety of movies and shows right from my couch.

Netflix is popular; so popular, it had memes and quotes like, "Netflix and Chill", lol most adults knew what that meant.

Currently, there are 277.7 million paid users in 190 countries. I love the variety of shows and movies but it does get overwhelming with options; I get analysis paralysis. They used to have a surprise me option, but I no longer see it. I deducted a star because it's gradually getting more expensive and the app freezes all the time for me. In conclusion, it is a great service to have if you're into watching TV; I enjoy it and prefer it over going to the movie theater.

Armando Daibutsu

Was fortunate enough to work here for a good, long time. Was witness to many developments within the building and company itself. Saw as it evolved from a company just getting off it's corporate training wheels? To a powerhouse in the entertainment industry. So many employees came and went, and so many more were awesome and super friendly; to work with, and for. Gonna miss this place for sure. Thank you for the time and experiences you allowed me to have here.

Lauren

10 plus years as a subscriber and I’m deleting my account tonight. I went to Europe and now my devices are flagged and I can not even connect at home. Same devices and same WiFi at home I’ve used for years, no sharing, I’m not logging in from multiple locations but ‘ the system’ flagged my account because I was traveling and now there’s nothing to be done. No customer help, no means of escalation, no ticket to resolve the issue. I can’t believe after 10 plus years I’m cancelling my account. It’s 2024, you have the knowledge capacity and ability to use device ids and you’re intentionally making this a nightmare.